In logistics, visibility is everything. Your customers don't just want to ship packages-they want real-time tracking, proof of delivery, and communication every step of the way. Most logistics companies operate on outdated systems: email confirmations, WhatsApp updates, and manual tracking sheets. We build modern logistics platforms that integrate fleet tracking, automate customer updates, optimize routes, and provide 360� visibility to customers. Transform from "we'll deliver sometime" to "your package arrives Tuesday at 2:45 PM."
Customers don't know package status until delivery
Pickup, handoff, and delivery are logged on paper/spreadsheets
Email is slow; customers resort to calling
Customers can't track, reschedule, or query status
Drivers follow experience, not optimized routes
Fleet systems, customer databases, accounting don't talk to each other
Size: Fleet of 120 vehicles, 450+ daily shipments, ?4.2Cr annual revenue
Multi-layer verification: (1) GPS location at time of delivery, (2) Photo of delivery (with address house number visible), (3) Customer signature or OTP confirmation, (4) Customer callback (random % of deliveries). High-risk shipments get video proof requirement. This 4-layer system catches 98% of fraudulent claims.
Options: (1) SaaS platform (?500-2000/vehicle/month), (2) Custom build (?10-30L upfront + ?2-5L annual maintenance), (3) Hybrid (white-label solution ?5-15L). ROI typically achieved in 6-12 months through fuel savings (15-20%) + reduced theft + faster billing.
Offer choice in preferences. Enable SMS for 90% of customers (cheaper, faster), but allow segment to opt-in to calls. Automate voice calls for exceptions only (late delivery, address issue). Most customers prefer SMS after experiencing it (faster, searchable, proof).
Track: (1) Total miles/month before vs. after, (2) Fuel consumption (liters), (3) Time per delivery (hours), (4) Deliveries per vehicle per day. Expected savings: 15-20% fuel reduction, 12-18% time reduction. A fleet of 100 vehicles might save ?15-25L annually in fuel alone.
Both. Web portal for office staff (bulk uploads, reports), mobile app for end-customers (tracking, rescheduling on-the-go). App increases tracking engagement by 40% (push notifications, faster updates). Build app second year if budget is tight.
Automated workflow: (1) Driver attempts delivery, marks as failed with reason, (2) Photo of address/location, (3) Customer auto-notified with options (reschedule, leave at location, return to sender), (4) Dispatch can reroute to next day or offer driver reattempt. Reduces failed delivery costs and customer frustration.
Minimum: At each major milestone (pickup, in-transit, out for delivery, delivered). Ideal: Real-time map view with continuous updates every 30 seconds. Heavy messages tire customers; key milestones + ability to view live map on-demand is optimal.
Proof of delivery system captures condition: (1) Driver photos at pickup (condition before shipping), (2) Handler photos during transfer (if applicable), (3) Driver photos at delivery (condition when handed over), (4) Customer signs confirming condition received. Clear photo trail prevents disputes and freight claims.
(1) Consolidate orders (batch deliveries by location), (2) Time windows (customers specify availability, reduces redelivery), (3) Hub-and-spoke model (distribution centers + local hubs), (4) Partner with smaller local couriers for final mile, (5) Route optimization (AI reduces distance). Last-mile can be 50% of cost; optimization saves significantly.
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